Return & Exchange Policy

Our Commitment

At Venturo, we want you to be completely satisfied with your purchase. If you're not happy with your order, we're here to help.

Returns

We accept returns within 30 days of the delivery date. Items must be unused, in their original condition, and in the original packaging.

To initiate a return, please contact us at venturopr@gmail.com with your order number and reason for return. Once your return is approved, you will receive instructions on how to send your item back.

Please note: Return shipping costs are the responsibility of the customer. We recommend using a trackable shipping method, as we cannot be responsible for lost return packages.

Exchanges

We accept exchanges within 30 days of the delivery date. If you received a defective or incorrect item, or would like to exchange for a different product, please contact us at venturopr@gmail.com with your order number and details.

Exchange shipping costs are the responsibility of the customer.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5–10 business days.

Non-Returnable Items

Items that show signs of use, damage caused by the customer, or are missing original packaging may not be eligible for return or exchange.

Contact Us

If you have any questions about our return and exchange policy, please contact us at venturopr@gmail.com.

Processing Time

All orders are processed within 1–2 business days (excluding weekends and holidays). You will receive a confirmation email with tracking information once your order has shipped.

Domestic Shipping (United States)

We offer standard and expedited shipping options at checkout. Delivery times typically range from 3–7 business days for standard shipping and 1–3 business days for expedited shipping.

International Shipping

We ship worldwide. International delivery times vary by destination and typically range from 7–21 business days. Please note that international shipments may be subject to customs duties and taxes, which are the responsibility of the customer.

Shipping Costs

Shipping rates are calculated at checkout based on your location and selected shipping method. Free shipping is available on all orders of $50 or more.

Order Tracking

Once your order ships, you will receive an email with a tracking number. You can use this number to monitor your shipment's progress.

Lost or Delayed Orders

If your order has not arrived within the estimated delivery window, please contact us at venturopr@gmail.com and we will work to resolve the issue as quickly as possible.

Damaged Items

If your order arrives damaged, please contact us within 48 hours of delivery with photos of the damage so we can arrange a replacement or refund.